Frequently Asked Question
1. What services do you offer?
We offer private concierge experiences in Japan, including :
- Private culinary experiences with renowned chefs, including Michelin-starred chefs, either in restaurants or at your place of stay
- Creation of bespoke travel itineraries
- Organization of exclusive experiences (culture, gastronomy, nature)
- Response to specific and personalized requests
2. In which regions of Japan do you operate?
We operate throughout Japan, including in less accessible regions, subject to logistical feasibility.
Chefs travel directly to your place of stay—whether a villa, ryokan, or private residence.
3. How does a private dining experience outside a restaurant work?
Once your request has been confirmed :
- We select the chef best suited to your desired experience
- A bespoke menu is designed (preferences, allergies, dietary requirements)
- The chef arrives with their team and prepares the dinner on-site
4. Is it possible to request a specific chef?
We do our utmost to accommodate your preferences; however, chef availability depends on a number of factors.
We always prioritize the excellence of the final experience, even if it means recommending a chef of equivalent standing and style.
5. How far in advance should a booking be made?
Ideally :
- Michelin-starred chefs: at least 4 months in advance
- Full itineraries: a minimum of 5 months
6. Do you also create itineraries without private dining experiences?
Yes. We also design high-end travel itineraries, with or without private gastronomic experiences, including accommodations, transportation, cultural experiences, and exclusive activities.
7. Do you offer services for families or children?
Yes. We tailor our experiences to families, including those traveling with young children, while maintaining the highest standards of comfort and quality.
8. Do you work with hotels, or only private accommodations?
Private dining experiences are typically held within private accomodations.
For hotels and ryokan, arrangements depend on their individual policies; we handle all necessary coordination on your behalf to ensure a seamless experience.
9. What are your rates?
Our services are offered on a quotation-only basis, as each request is unique.
Pricing varies depending on: :
- The selected chef
- The number of guests
- The location
- The level of customization
10. How does payment work?
Un acompte est requis pour confirmer la réservation.
Le solde est à régler avant la date de l’expérience, selon les conditions précisées dans votre devis.
11. What happens in case of cancellation?
Cancellation terms vary depending on the service reserved and the selected chef.
They are always communicated with full transparency prior to confirmation.
12. Can I submit a request that is not listed on your website?
Absolutely.
We are able to accommodate non-standard requests, including those that are rare or complex.
If it is feasible in Japan, we will carefully consider your request.
13. How can I contact you?
You may contact us via the website’s enquiry form.
Each request is handled with complete confidentiality and a personalized approach.
